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Managers Should Lead, Not Do Their Team’s Job

In my policing days, a fellow senior officer was very fond of daily night-patrolling and catching criminals. Sounds cool, right? In fact, the media loved and glorified it. But here is the problem -- that was not his job. His job was to guide his...

Why Even the Smartest People End Up Doing Meaningless Work

An ex-colleague of mine once worked for one of the world's best known private equity funds as an analyst after graduating from Harvard. His job was to make financial models for billion-dollar acquisitions that the fund would typically do. For one...

Real Character Reveals Itself Only in a Crisis

One of my bosses in the police service was a soft-spoken man -- more like a college professor than an intimidating, toughened-up cop. But the first time I was caught up in a violent student agitation, I suddenly noticed that he was standing behind...

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