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Guiding vs Letting Go

To be a good manager, you need to do two seemingly contradictory things: 1. Hand-hold people, guide them, and occasionally, even show them how to do their job. 2. Give people the freedom to do their job, without unnecessarily meddling or imposing...

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How the “Urgent” Culture Is Killing Productivity

In my consulting days, we saved a client a few million dollars with a simple recommendation. This company was spending $10 million plus on postal mail, mostly on overnight/express delivery that cost 3 to 10 times more than normal (and slower)...

Can Generalists Thrive in a Specialized World?

Can generalists thrive in this new world order? To answer this, let me go back to the McKinsey I saw a decade and a half ago, which was full of generalists. Even specialists were hired as generalist consultants. For example, it was common to see...

Measuring Knowledge Work in Hours

Since the who's who of the corporate world is singing praises about hard work, I want to put on record that I agree with them 100%. But the problem is that we immediately translate 'hard work' into 84 hours, 96 hours, or 120 hours a week. So before...

Why Intelligence Without Accountability Is Dangerous

One of my IIT professors had a stellar academic reputation. But after he quit/retired, he abandoned academic rigour and started making random claims. He would inflate mediocre work using jargon and began behaving like a quack. And the reason was...

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