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For Once, Be Selfish: Learn to Listen to Criticism

About a decade ago, I was in Mussoorie (at Lal Bahadur Shastri National Academy of Administration) during the training program for senior Civil Servants. During one of the sessions, a guest speaker gave a talk that was critical of the bureaucracy...

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The Simplest Way to Disarm an Angry Person

The next time someone is angry and you want to disarm them, just listen to them. They should know that you are genuinely listening, without being condescending. You are listening to understand, not to come up with a retort or a response. When...

How Hurrying Blinds You

In the early days of India's e-commerce boom, in 2011, I was among 30-odd investors gathered around a renowned entrepreneur in Mumbai's Oberoi Hotel. With casual bravado, he said, "In the current market, if you are not growing 30% month-on-month,...

The Hardest Test of Leadership

The best tonic for your mental health is having a kind boss. Even in the most high-profile assignments, when my bosses have been bad, I have hated the experience. And when I had good bosses, even mediocre work felt worthwhile. If you lead a team,...

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