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Leadership Means Deciding Without Complete Data

A colleague of mine at McKinsey used to once work at Capital One, an extremely data-driven company. It was understandable that a fintech company would love data but even their senior management took decisions off spreadsheets. And sometimes, it led...

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Learned Helplessness: Why Good People Help Us Break Free

During my policing career, when interacting with very poor people, I would often notice an attitude of helplessness and resignation. Life had probably battered them so much that they felt that nothing they did mattered. Martin Seligman, a renowned...

How Elimination Reveals What Truly Matters

A partner at McKinsey once told me about a massive cost-cutting project at a company that used to operate very lavishly. For example, on every floor, this company had multiple large printers. Had you asked, the staff would have probably insisted...

Why Deep Change Feels Invisible – Until It Transforms You

8 months after trying out another gym, I went back to my old gym recently. And I saw a familiar-looking guy, who used to be overweight and flabby. But now, he seemed quite fit -- most of his excess weight, including a prominent double chin, was...

Why True Confidence Comes from Hands-On Experience

When you first hold a rifle, shooting seems so easy -- just align the gun's foresight, backsight, and the target, and pull the trigger. But there is a challenge! Your eye is like a camera that can focus only at one distance at a time. So when you...

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