Prioritizing customer happiness

A private equity fund I know, once invested in a startup led by a rockstar CEO — or so we were told. The startup raised seed capital of $100 million on day 1 — no kidding. Flush with money, they had a private jet parked at London’s Heathrow airport....

To lie or not to lie

When I was recruiting during my MBA at Wharton, people said that if an interviewer asks whether you have other job offers, always say ‘yes.’ The logic is that if other companies have offered you jobs, then it shows that you are a strong candidate. But I was very...

Best work comes from not burning out

Twice in my life, I have worked 6 months or more, without a single day’s break. Here is what happened. The first time, I was serving as the Trivandrum City Police Commissioner, facing a near-daily political circus, agitation, and rioting. Usually, my ‘Sunday...

How to stop being frustrated

A few years ago, at the Gold’s gym in Bandra, Mumbai, a few of us were waiting for the lift — and yes, I do see the irony of using an elevator to go to a gym 🙂 As time passed, one guy got restless and kept pressing the ‘up’ button again and again. And since the...